Privacy Policy

1. What we collect

When you place an order we collect:

• Your name, email address and phone number.
• Your shipping address and, if it differs, your billing address.
• Payment card details, which are entered on an encrypted connection and passed directly to our payment processor. We do not store your full card number on our own systems.
• The contents, total and date of your order.

If you write to customer service or use the form on our contact page, we keep that correspondence so we can follow up on it. If you give consent on our updates page, we record which permission you gave and when.

Our web server keeps standard access logs — IP address, browser type, pages requested, timestamps — which we use to keep the site running and to investigate abuse.

2. Why we collect it

• To take payment for your order and to prevent fraudulent transactions.
• To pick, pack and ship what you bought, and to tell you where it is.
• To answer your questions and handle returns and refunds.
• To meet our tax, accounting and consumer-protection obligations.
• To send you text messages, but only of the type you specifically consented to, and only while that consent stands.

3. Who else sees your information

Personal information will not be shared with Third Parties.

The narrow exceptions are these. Our payment processor receives your card and billing details in order to authorize the charge. Our shipping carrier receives your name, address and phone number in order to deliver the parcel. Our accountants and, where legally compelled, a court or regulator may see order records. Each of these parties is permitted to use your information only for that specific purpose and not for their own marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Text Messaging (SMS)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Text messages are sent by Zelvanta Wellbeing Hub, operated by Royal Note LLC. There are two separate programs, each with its own opt-in on our Subscribe page, and consent to either is never a condition of a purchase. Roughly 2 to 5 messages per order you place. No more than 4 marketing messages per month. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help. Carriers are not liable for delayed or undelivered messages. The full programme terms are in section 10 of our Terms & Conditions.

5. Cookies

This site uses a small number of cookies and browser storage entries that are necessary for it to work: they remember what is in your cart, which items you have saved, and the order you most recently placed so the confirmation page can display it. That data stays in your own browser. We do not run advertising trackers or cross-site profiling on this website.

You can clear this storage at any time through your browser settings. Doing so empties your cart and your saved items.

6. How long we keep it

Order records are kept for seven years to satisfy tax and accounting requirements. Customer service correspondence is kept for two years. Text message consent records are kept for as long as the consent stands and for four years afterwards, which is the period in which a dispute about consent could be raised. Server logs are kept for 90 days.

7. Your choices

• You can ask us what we hold about you and we will tell you.
• You can ask us to correct anything that is wrong.
• You can ask us to delete your information, and we will, except where we are legally required to keep an order record.
• You can withdraw text message consent at any time by replying STOP or by calling 833-541-6910.
• You can ask for a copy of your order history in a portable format.

Write to [email protected] or call 833-541-6910 and we will action any of these within 30 days.

8. Security

This website is served over HTTPS, and the landing pages and checkout are encrypted in transit. Access to order records is limited to the staff who need it to do their job. No system is perfect, and we will tell affected customers promptly if we ever identify a breach involving their information.

9. Children

This website is intended for adults. Customers under 18 years of age may not place an order. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

10. Changes to this policy

If we change this policy we will publish the new version on this page. Material changes to how we handle information already collected will be notified to affected customers by email.

11. Contacting us about privacy

Royal Note LLC, doing business as Zelvanta Wellbeing Hub
6749 Fulton St E Ste A #2096, Ada, MI 49301
833-541-6910
[email protected]